2643 Shoreham Drive
Richmond, VA 23235
(804) 272-1856
Ordering and Shipping and Information
Ordering Information ... Since each piece is custom made, it is imperative that all selections and color choices are agreed upon when orders are placed. I take the utmost care to ensure that you are pleased with your purchase. As the beauty of these creations is in their handmade character, variations in shape, size and color are to be expected.
Catalog
My web site is my catalog. I do have a color tri-fold which shows a small amount of my work that I would be happy to send you, although the web site is more comprehensive.
Custom Orders
Custom Orders are always welcome! Please contact me with special requests and instructions. Payment due at time of order.
Ordering Sets
When ordering multiples they should be order at the same time because evey kiln and glaze application varies.
Payment Options
You may pay for your purchases with VISA or Master Card, check or US money order.
Viginia residents need to add 5% Sales tax.
Production Time
Each piece is handmade to order.
Most pieces require 6 to 8 weeks to produce but often ship sooner.
Glazes
As with all Art glazes, my glazes vary in shade, hue, and surface.
Glaze samples can be ordered for $1.00 each to avoid any suprises when your order arrives.
Shipping & Handling
Small orders are shipped via USPS Priority Mail. Costs are determined by weight and package size.
Large orders are shipped via USPS Ground. UPS rates vary by weight & shipping zone. Actual shipping costs will vary due to insurance/surcharges added by UPS.
Returns
Each work is a unique piece of handcrafted art.
Varitions in color and design add to the work's beauty and individuality.
Returns/Exchanges are only granted on items damaged in delivery.
Rush Orders
Each piece is made to order. Accomodations for rush orders can be made, as my schedule allows.
All rights reserved. Work copyrighted by Susan Henshaw and may only be copied or used with permission of the artist. 2009.
